We know you may have some questions about making an order with us, so to make things easy for you we’ve pulled together a list of questions and answers we think will help. If you have a question not covered here you can email our friendly team at firstname.lastname@example.org
We’re committed to protecting the health, safety and wellbeing of our colleagues, as well as maintaining our highest levels of service for our customers and consumers. We continue to monitor the impact of the pandemic alongside government guidance and advice to understand what this means to our colleagues, customers and consumers.
Please be aware of possible delays with Royal Mail. All our retail orders are sent out the same day or the next day with Royal Mail 1st class. It is left with Royal Mail to deliver to you.
Is it possible to amend my order?
We know you might have made a mistake, or you may need to change what you’ve ordered, however we may not able to amend your order. Please contact our Customer Support team email@example.com and they will be able to help you.
Can I cancel my order?
We may not be able to cancel your order if we’ve already started to process it. If you contact our Customer Support team firstname.lastname@example.org they’ll be able to let you know if it’s possible.
Can I add more items to an existing order?
We may be able to add to your order if haven’t posted it. If you contact our Customer Support team email@example.com they’ll be able to let you know if it’s possible. You may need to start a new ordrer.
Where can I find my order number?
If you’ve set up an account, you can find your order number on your order history page. If you don’t have an account, your order number also appears on your confirmation email.
Can I order over the phone?
We are always here to help. It’s super easy to make orders through our website so we hope you’ll be able to complete your order online, but if you need us, please call us on 07909 911229.
HOW MANY CARDS IN A PACK?
All products are supplied individually unless otherwise stated.
WHAT ARE THE PAYMENT OPTIONS?
Payment at White Cotton Cards is safe and secure. You can use any of the following cards online:
• Mastercard and Visa credit cards
• Mastercard, Visa and Maestro debit cards
All credit and debit card payments are processed via SagePay.
SagePay is a secure online payment gateway.
For further information please view the Sage Pay website.
PayPal is a secure online payment gateway that White Cotton Cards uses to process your orders.
For further information please view the PayPal website
DO I NEED TO CREATE AN ACCOUNT BEFORE I CAN PURCHASE?
No. You do not need an account to make purchases. However, you are able to check the status of your order by accessing your account if you have one. Creating an account is easy, all we require is a username, password and some basic details to get started.
HOW DO I TRACK MY ORDER?
The majority of the orders, to both UK and International addresses, are sent via Royal Mail. Tracking information is not available for these standard services.
However, if you would like the item sent via Royal Mail Special Delivery (UK Only) or International Tracked and/or Signed For (EU / ROW) this can be done at added cost. These items would then be traceable via Royal Mail.